Dosewise
Support
Stuck on something? Most answers are below. If not, email support@dosewise.cloud and a person will reply, usually within two business days.
Common questions
How do I add someone?
In the app, go to Settings and share the invite link. They tap it on their phone, or open it in a browser on a computer. Anyone with the link can see and edit your care circle, so send it only to people you trust.
How do I use it on a computer?
Open the website on your computer. Scan the code on the screen with your phone's Camera, then tap Link this computer in the app. Nothing to sign up for.
I got a new phone or lost my phone.
Open your recovery link (Settings, under Recovery link, if you saved it), or ask someone in your care circle for the invite link. Everything comes back from the encrypted copy on our server. On Android, reinstalling from Google Play with the same Google account restores your circles from Android's backup if your phone has a screen lock. On iPhone, signing into the same Apple account with iCloud Keychain on brings them back on its own. Then open Dosewise once so it sets up your reminders again.
Someone shouldn't have access anymore.
Anyone with the key can keep reading the care circle. To cut someone off, start a new care circle and invite only the people who should be in it, then use Delete from the server on the old one.
How do I delete everything?
On a computer, open Settings and choose Delete from the server. That erases the encrypted copy for everyone. Then delete the app from each phone. See the privacy policy for details.
Does it cost anything?
No subscription. The apps are free while they're new. If we add a paid upgrade later, it'll be a one-time purchase, and syncing stays free.
I'm not getting reminders.
Reminders come from the phone app, not the website. Make sure notifications are allowed for Dosewise in your phone's settings. On Android, also allow alarms and reminders, and turn off battery optimization for Dosewise.
A caregiver isn't getting missed-dose alerts.
On the caregiver's phone, open Settings, tap the person, and set them to Alert me if missed. Each phone chooses its own alerts.
When you email
Tell us your phone model, which app (iPhone, Android, or web), and what happened. Never send us your invite link. It contains your key, and we don't need it to help.